Little girl with Minnie Mouse; holding hands; front of castle; castle bridge
  • On May 29, 2024
    Alyssa from ID Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have just purchased tickets from Get Away Today and linked them to my account, but when I try to make a park reservation, all I get is a picture of Stitch. Did I do something wrong?

    Hi, Alyssa! 

    Thanks so much for bringing your Disneyland Resort question to us here at planDisney. I’m happy to hear that you’re planning a visit to the theme parks soon! 

    I’m sorry you’re having trouble booking your theme park reservation with the theme park tickets you purchased. You should have received an email from Get Away Today that includes a PDF attachment after completing your online purchase from this third-party vendor. Look for the 19-digit ticket number in the top right corner of the attachment located under the barcode. There will be a different 19-digit number for all the tickets you purchased. This is what you should enter to link each ticket to your MyDisney account. 

    Before attempting to book your theme park reservation, you may want to make sure that your internet connection is strong and that you've updated your web browser to the most recent version available. If you happen to be using Internet Explorer, it’s best to switch to a different browser so all of the Disneyland Resort web pages can function properly. If you’re still having difficulty after trying these suggestions, please feel free to reach out for help from a Cast Member with troubleshooting your tickets. Call the ticket helpline at (714) 781-4636 for assistance. 

    I hope this resolves your issue, Alyssa, and that you’re able to secure your theme park reservations soon! Please don’t hesitate to write back with any other planning questions you may have as your trip approaches.

    Wishing you magic,

thumbnail image for Courtney

Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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