• On Apr 15, 2021
    Jennifer from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I purchased a ticket today and messed up and used my mom's name instead of my name and the person I am going with. What should I do?

    Welcome to planDisney, Jennifer! Before you know it, you will be enjoying your next visit to the Disneyland Resort! Thanks for stopping in with your question.

    These things happen all the time! Don’t worry, when you arrive at the theme park entrance, a Cast Member will scan your tickets. As each one is scanned and you go through the gate, just make sure to write your names on the tickets. This way you will be able to tell them apart. 

    Jennifer, you can then go ahead and link those tickets and add the correct names to each one on the Disneyland App on your smartphone. They will be so easy to manage via the app!

    It’s important to note, every guest visiting “The Happiest Place on Earth” has to make theme park reservations for the days and parks they would like to visit before they arrive. You can make those reservations now, even though the names on your tickets are incorrect. When you open the app, you will see a link to help you make those reservations. You can also follow the instructions on this site

    You may also want to look over the experience updates page on the official Disneyland site before your visit. This way you will know all about the health and safety protocols in place during your vacation.

    I hope I’ve been able to help. Please feel free to come back to see us if you have any more planning questions. Helping you with the details of your next magical visit is our pleasure!

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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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