Family on dock at Grand Floridian
  • On Jul 4, 2022
    Harryson from Minas Gerais Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased a ticket in 2020 but because of covid we cannot travel. I need to reschedule my ticket to November 16, 2022. What do I need to do?

    Hi Harryson and welcome to planDisney! Thanks for sending us your question about theme park tickets for the Walt Disney World Resort!

    If you have unused tickets that have expired, you can still use the price you paid for those tickets as a credit toward the purchase of new tickets. To start the process, send an email to WDW Guest Services- Ticket Usage at including the following items:

    -Confirmation numbers you received when you purchased the tickets

    -Include your name

    -Daytime telephone number where you can be reached

    -Where and when the ticket was purchased

    -Purchaser’s name

    -Form of payment used 

    Explain your situation in the email and in a few days, a Disney Cast Member may send you a new confirmation number or information about how to apply the value of those tickets to new theme park tickets. Before you know it, you can start your planning!

    Harryson, if you have any more questions, please feel free to come back to see us. It’s always our pleasure to help you with your planning!

    Have a magical visit!

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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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