Toy Story Land Slinky Dog Dash
  • On Dec 23, 2021
    Nicole from NH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased my ticket back on August 9 but have no record other than the confirmed payment on my credit card/paypal account. I need to access the tickets so that I can book the parks

    Heigh-Ho Nicole,

     I am happy to help with your Walt Disney World ticket mystery and provide some ways to solve this conundrum. As you are aware after Guests purchase their Walt Disney World tickets they must make a Disney Park Pass reservation for the park they are interested in visiting. Entrance is only guaranteed once you have first linked your Walt Disney World ticket to the Guests, and then made your Disney Park Pass reservation.

    Typically, when Guests purchase their Walt Disney World tickets online Guests can have their tickets delivered by either email (which means you will receive a Confirmation number to link in your My Disney Experience), mailed via the U.S. Post Office or choose Express Shipping via the U.S. Post Office. But it seems you did not receive an email and clearly did not have them mailed. I encourage you to reach out to a Cast Member for further assistance. Guests can call (407) 939-7679 beginning at 7:00 a.m. EST or follow this link to inquire via email. In the subject line choose Existing Ticket Inquiry and provide the following information:

      *Name of Purchaser

      *Phone Number for contact

      *Date of Purchase 

      *My Disney Experience account tickets may be linked to

      *Form of Payment

    Another option is to use the Chat With Us feature in your My Disney Experience app. Simply open your app, select the menu option in the lower right-hand corner and choose Chat With Us. Type in your inquiry with detailed information and a Cast Member will help as soon as they can. Currently, phone lines and Chat With Us are experiencing a high volume so I would rise and shine early and reach out in the hope of a shorter wait time. 

    I hope the following suggestions resolve your issue and set you on your way to the next step of planning. We look forward to Welcoming your Home Soon and may your upcoming visit be filled with many magical and memorable moments.  

    Have a Practically Perfect Day,

    Amy M. 
thumbnail image for Amy

Meet the Panelist: Amy, Virginia

I am a Dreamer who has always believed dreams are meant to be the path to your future. Walt Disney, I believe, felt the same way, "All our dreams can come true, if we have the courage to pursue them." Disney has always been proof that endless imagination and the passion to make them come to fruition is possible. I will never be to old for Disney, it is home to all of us Dreamers. 

Learn More About Amy

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.