Hello, Theresa! Thanks for bringing this great question to us at planDisney.
It sounds like you've recently returned from a special vacation at
Walt Disney World Resort! To me, there's no better souvenir than
Disney PhotoPass photos. You can relive each magical moment, soak up the smiles, and treasure the memories that will last a lifetime! I'd love to help you
download these pictures.
Theresa, you can access all of your
Disney PhotoPass photos on your computer. These will be available as digital downloads. To do this, head to the
Disney PhotoPass website and sign in to your account. Click "View Gallery" at the top of the page and make sure you're viewing "My Photos." If you see your purchased pictures here, click the picture, then click the download button (the
down arrow under the picture). If you believe you've already downloaded the photos but are having difficulty finding them, take a peek at the folder on your computer where downloaded files typically collect. Be sure that you've downloaded all the photos you'd like within 45 days of the date it was taken, which is when the photo will expire.
If you have difficulty with the above steps, I have a few more suggestions for you! First, check out the
Frequently Asked Questions page for more assistance. Then, feel free to
contact Disney PhotoPass Service by filling out the online form or by
calling (407) 560-4300. Explain the issue you're running into, and they'll get back to you with the best steps that are available!
I'm wishing upon a star that you're able to download and enjoy your photos soon, Theresa. If you have any other questions, please visit us again!
You've got a friend in me!
Michelle