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  • On May 10, 2023
    Theresa from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased three pictures to download but do not know how the files will be delivered? Email, thunder drive...?

    Hello, Theresa! Thanks for bringing this great question to us at planDisney.

    It sounds like you've recently returned from a special vacation at Walt Disney World Resort! To me, there's no better souvenir than Disney PhotoPass photos. You can relive each magical moment, soak up the smiles, and treasure the memories that will last a lifetime! I'd love to help you download these pictures.

    Theresa, you can access all of your Disney PhotoPass photos on your computer. These will be available as digital downloads. To do this, head to the Disney PhotoPass website and sign in to your account. Click "View Gallery" at the top of the page and make sure you're viewing "My Photos." If you see your purchased pictures here, click the picture, then click the download button (the down arrow under the picture). If you believe you've already downloaded the photos but are having difficulty finding them, take a peek at the folder on your computer where downloaded files typically collect. Be sure that you've downloaded all the photos you'd like within 45 days of the date it was taken, which is when the photo will expire. 

    If you have difficulty with the above steps, I have a few more suggestions for you! First, check out the Frequently Asked Questions page for more assistance. Then, feel free to contact Disney PhotoPass Service by filling out the online form or by calling (407) 560-4300. Explain the issue you're running into, and they'll get back to you with the best steps that are available!

    I'm wishing upon a star that you're able to download and enjoy your photos soon, Theresa. If you have any other questions, please visit us again!

    You've got a friend in me!
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Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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