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  • On Apr 10, 2022
    Natalya from TX Asked

    I purchased Theme park tickets and my order included Memory Maker (advanced purchase). I have linked the tickets to my MDE and I can see them. But it's still blank under "Memory Maker Purchases". Do I need to call helpdesk?

    Howdy, Natalya.

    I’m always glad to see a fellow Texan here at planDisney, so welcome back! In less than two months, you’ll be immersed in the EARidescent excitement of the 50th Anniversary Celebration. Hooray! Be sure to check out the Beacons of Magic each night. They will take your breath away!

    I’m sorry you are having issues with your Memory Maker purchase. Before you call Guest Services, let me first walk you through the proper steps for linking it to your My Disney Experience account online. If you have any issues after trying the steps below, I suggest you go ahead and call the friendly Cast Members at the My Disney Experience and MagicBands line at (407) 939-4357 for further assistance.

    1. Go to the Link Reservations and Purchases page.
    2. Select “Memory Maker” from the options on the screen.
    3. Enter the confirmation code for your Memory Maker purchase exactly as it appears (it’s case sensitive).
    4. Click “Next” to assign the Memory Maker to your name, and you should be good to go.
    Did you know you can check for Disney PhotoPass locations via the the interactive map feature in your My Disney Experience Mobile App? It’s true! Just click the drop-down menu at the top-middle of the map and select “PhotoPass” to see a list of available Disney PhotoPass locations near you. You can also use the interactive map to look for Character Experiences by selecting “Characters” from the drop-down menu options. You will definitely want to take advantage of this since traditional character greetings are being phased back in at the Disney Parks soon. To me, this is a quintessential component of the Walt Disney World Resort vacation experience, and I am so glad they are returning!

    Natalya, don’t forget to make your Theme Park Reservations via the Disney Park Pass page now that your theme park tickets are linked. Availability at some parks can sell out, so you’ll want to do this as soon as possible if you haven't already. Let us know if you have further questions along the way, and enjoy your trip!

    You are the magic,
    Alyssa
thumbnail image for Alyssa

Meet the Panelist: Alyssa, Texas

Greetings, dreamers of all ages! I'm Alyssa, a lifelong lover of all things Disney and educator of future Imagineers. My dress collection rivals that of any Disney Princess, and I can almost always be found singing a Disney song with a bow in my hair. You can find me exploring all the magic Walt Disney World Resort has to offer on adults-only getaways with my Disney-loving husband or our multigenerational family. Tomorrow is just a dream away, and I would love to help you plan your own magical vacation! Learn More About Alyssa

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