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  • On Aug 10, 2021
    Lindsey from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased a shirt at Disneyland and it does not fit properly. How can I go about returning it without visiting the parks?

    Hello, Lindsey!

    Thank you for stopping by and bringing your question to us at planDisney, welcome. Hakuna Matata… it means no worries! I had a similar experience with merchandise that I purchased at Walt Disney World Resort, after my last visit a few months ago. A Cast Member was able to help resolve my merchandise concerns online after a few emails. I’ll be more than happy to point you in their direction so you can hopefully get the correct size.

    What you will want to do is contact Merchandise Guest Services by emailing them at, merchandise.guest.services@disneyparks.com. Describe your issue in detail and include a copy of your receipt and a photo of the merchandise. They may request more information, but from my experience, this is what you will want to start off with. Once they receive your email, they will reply with options to find the solution that will work best.

    I hope this helps and allows you to enjoy your purchase in the correct size. Please don’t hesitate to reach out if you have any other concerns. 

    Thanks again
    -Shantel
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Meet the Panelist: Shantel, Arizona

Hi ya Pals! I'm Shantel from Arizona. I am a mom of two and a military wife. I grew up going to the parks, and now we're sharing that tradition with our kids. When I am not visiting the Walt Disney World Resort, I'm at home researching and planning for our next trip! One of my favorite things to do is search for new snacks to try, especially if they are Mickey shaped. I'm definitely living the dream my heart wished for! I cannot wait to answer your questions and help make your vacation even more magical! Learn More About Shantel

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