Family with balloons at Grand Floridian
  • On Jun 6, 2023
    Yong from MD Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased a resort and ticket package and received a package confirmation code. I can view my hotel reservation and I made park reservations but in the tickets tab, I only see the Park Planning Passes. Did I purchase tickets and where can I access them?

    Hey there, Yong! Thanks for bringing this great question to planDisney. We're happy you're here!

    Can you believe that you're only a couple of weeks away from your trip to Walt Disney World Resort? I couldn't be more excited for you! Before you know it, you'll be standing in front of Cinderella Castle and deciding which attraction you'd like to see next. But before we can get you in the parks, let's talk about your tickets!

    Yong, if you were able to make theme park reservations with the Disney Park Pass system, I have a strong feeling that you did include tickets in your purchase! However, let's take another look at your reservation and see if I can help you locate and view your tickets before your arrival. Log into your account online, hover your mouse over the My Disney Experience tab, and click My Plans. Scroll past "My Plans, Reservations and Tickets" and toggle to "Tickets, Passes & Memory Maker." Here, you should be able to see the tickets you've purchased and the Guests to whom they're assigned. If you toggle back to "Daily Itinerary," you will be able to see your Disney Resorts Collection hotel reservation as well as your theme park reservations.

    You should also be able to see this information in your My Disney Experience app! Tap the icon that looks like three stacked lines ≡ in the bottom right corner, then tap "Tickets and Passes." You should be able to see and swipe through your tickets here! You could also tap "Future Plans" and "Resort Hotel" for even more information about your reservations. Did you know that you can also check wait times for attractions, access virtual queues, and mobile order food through this app? It's a great way to minimize waits and maximize the fun! Of course, if you have any other questions, feel free to reach out to a friendly Cast Member! They'll be happy to take a peek at your reservations and make sure everything is good to go before you arrive. 

    See ya real soon!
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Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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