Cinderella Castle 50th Day
  • On Sep 28, 2021
    Mitzi from FL Asked

    I purchased a FL Resident 4-Day Discover Disney Ticket with Park Hopper Option on 1/24/2020. Covid19 occurred and Disney closed during the time I wanted to use the ticket. It won't let me add it to my profile.

    Welcome to planDisney, Mitzi! Being Mickey’s neighbor definitely has its perks! There are always wonderful Special Offers available for Florida Residents and I’m so glad you were able to take advantage of this offer. I’m happy to tell you how can still use those tickets as a credit toward new theme park tickets. 

    The first thing to do is to send an email to WDW Guest Services- Ticket Usage at ticket.usage@DisneyWorld.com including the following items:

    -Confirmation numbers you received when you purchased the tickets

    -Include your name

    -Daytime telephone number where you can be reached

    -Where and when the ticket was purchased

    -Purchaser’s name

    -Form of payment used 

    A Cast Member will respond to your message in a few days and let you know how the amount you paid for your tickets can be applied to new theme park tickets. They definitely aren’t lost and you will be able to enjoy some time in the theme parks!

    Mitzi, thanks for stopping by with your question. If you need any more planning help, don’t hesitate to come back to see us!

    Veronica 
     
thumbnail image for Veronica

Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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