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Pluto with children on Main Street; two girls, boy; Minnie Mouse shirt; mickey ears; Cinderella's Castle
  • On Aug 1, 2026
    Dominique from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! I purchased photos from disney in May and I thought when I purchased them they would stay on my photo app. I did not realize I had to download them right away. Anyway I can get them 🥹

    Hi Dominique, and welcome to planDisney! There is nothing more precious after a vacation than your photo memories, so I can certainly understand how stressful it is to log in and see they’ve expired. I have been in this exact situation, but don’t fret because we may have an option to recover them!

    All Disney PhotoPass photos and videos expire 45 days after they were captured. Even if you purchase Memory Maker, you need to download them within that window. I wish I could say I’ve never forgotten, but I’ve definitely learned that lesson the hard way!

    If your photos have expired within the last 15 days, they can usually be restored for a short extension. Just send an email to DisneyPhoto Pass and let them know you are requesting the extension. Even if it’s beyond 15 days, I would still contact them to see if they can work a little magic. It never hurts to ask!

    Dominique, I hope this helps you get those treasured photo memories restored. If you have any more questions, come back and see us at planDisney. We’re always here to help with all things Disney!

    Warm hugs,
    Casey
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Meet the Panelist: Casey, Virginia

Hello from Virginia! I'm Casey, a mom of two teens, teacher, and lifelong Disney traveler. I’ve experienced the magic of Disney from coast to coast and around the world, and I believe the real magic happens in the small moments, from hugs with your favorite characters to firework reflections in little eyes. These moments turn into the memories that will be a special part of your family’s story. I’m excited to help you create the Disney moments you’ll treasure forever!
 Learn More About Casey

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Panelists have received/will receive a Walt Disney World® Resort, Disneyland® Resort or Disney Cruise Line® vacation for panelist and up to three family members and/or park tickets for their planDisney participation. The views expressed on plandisneypanel.com are those of the panelists, who are independent contractors. These views are not intended to reflect the opinions of Disney Destinations, its affiliates, its management, its agents or its employees and have not been reviewed or approved by Disney Destinations prior to posting.

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