Heigh-Ho Marjorie,
I am sorry to hEAR you are unable to make plans to visit Walt Disney World, during 2021, but look at the bright side now you can plan a practically perfect visit for 2022. While your Walt Disney World tickets are non-refundable, if they are unused they can be used towards a future visit. I suggest keeping the following information in a safe place:
>Ticket Confirmation Number or each Ticket ID Number
>Name of Purchaser
>Date of Purchase
>Form of Payment at the time of Purchase
>My Disney Experience or Email the tickets were sent
It is not necessary to have all of the information but will be helpful when the time comes to receive updated tickets. Once you are ready call (407) 934-7639 to speak to a Cast Member. They will be able to determine the value of your old tickets and put the total towards the purchase of your new ticketed dates.
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Panel Extras for more vacation planning tips.
Have a Magical Day,
Amy M.