• On Jun 10, 2021
    Christine from VA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased a package (hotel and tickets) through Costco - staying at the Swan and Dolphin hotel. Trying to link my disney reservation # costco gave me to my disney experience account and it tells me it can't find my reservation.

    Hey there, Christine!

    You are going to love your stay at the Walt Disney World Swan Hotel or Walt Disney World Dolphin Hotel

    My absolute favorite thing about staying at one of these two fabulous resorts is the proximity to the theme parks. I love waking up first thing in the morning, grabbing a cup of coffee, and walking to either EPCOT or Disney's Hollywood Studios to be among the first in line to enter the parks for the day. 

    Christine, I believe that the reason that you are encountering issues is that the confirmation number that you received from Costco is not the same as the number you need to enter into your My Disney Experience Account. You can either reach out to Costco or you can call the Walt Disney World Resort Swan or Dolphin directly and they should be able to give you the number once you tell them that you are trying to link your reservation to your account. 

    I hope that this helped, Christine. Have a magical vacation and we will see you real soon!

    Sarah B. 
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Meet the Panelist: Sarah, Georgia

Hi There! I’m Sarah from Atlanta, GA. Together, my Disney-loving husband and I have two amazing kids and love nothing more than running away to the Walt Disney World Resort every chance that we get. When we are not wandering around the resorts, we love to indulge our sweet tooth with all the snacks we can find. I am passionate about making sure the magic reaches kids of all ages, from the smallest to the biggest, because we are all kids at Walt Disney World! Learn More About Sarah

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