Magic Kingdom Cinderella Castle
  • On Sep 12, 2022
    Elicia from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased a package hotel and ticket deal for me and my family. The hotel is showing up on our reservations but we have no access to ticket numbers and are unable to reserve parks. When will they show up?

    Hi there, Elicia! Welcome to planDisney!

    Springtime is my favorite season to visit Walt Disney World Resort and I'm absolutely twitterpated to hear that you'll be visiting in April of next year! With so much to see and do, you're sure to find magic waiting around every corner. But before we can get you standing in front of Cinderella Castle, we have to make sure that you're able to access your theme park tickets. I'd love to help!

    Elicia, if you purchased your vacation package online, your tickets may already be linked to your account. To look, you'll first want to log into your account online. Then, hover your mouse over the My Disney Experience tab and click My Plans. Scroll down past "My Plans, Reservations and Tickets" and toggle over to "Tickets, Passes & Memory Maker." Here, you should be able to see your theme park tickets and the Guests to whom they're assigned. If you can, that's great - go ahead and make those theme park reservations with the Disney Park Pass system!

    If you don't see your tickets listed here, try to find your confirmation email for your vacation package. Locate the ID Numbers for your tickets, if possible, and link them using the Link Reservations and Purchases page. After clicking "Select" for Tickets, you can link your theme park tickets and assign them to the Guests in your travel party.

    If you've tried the above steps without success, my last piece of advice would be to call a Cast Member. Try to have as much information as you can handy, including your reservation number and email address connected to your My Disney Experience account. A Cast Member will be happy to take a peek at your reservation and help you with your next steps!

    I hope I was able to point you in the right direction today, Elicia! If you have any other questions, please visit us again.

    You've got a friend in me!
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Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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