Magic Kingdom Cinderella Castle
  • On Apr 22, 2023
    Anna from NV Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased a one day park ticket & held the reservation for WDW then had to cancel due to sickness & never had the chance to rescheduled the reservation for said purchased ticket..where is my ticket?

    Why hello there, Anna! Welcome to planDisney. We're glad you stopped by!

    Oh boy! Anna, I'm so sorry to hear that you weren't able to visit Walt Disney World Resort when you had originally planned. However, the magic is ready and waiting for you whenever you're ready to return! It sounds like you're looking to reschedule your theme park ticket, and I'd love to help you take a few steps so you can get back to the parks.

    First, let's try to locate your ticket! Log into your account online, hover your mouse over the My Disney Experience tab, and click My Plans. Scroll down past My Plans, Reservations and Tickets and toggle to "Tickets, Passes & Memory Maker." Here, see if you can locate the ticket and click "Change Tickets." You should be able to change your options, ticket type, or dates. Since Walt Disney World Resort uses date-based pricing, please know that you may need to pay the difference for your new date once you complete the checkout process.

    However, if you're unable to locate your ticket or make the necessary changes, it might be time to call in a fairy godmother – I mean, a Cast Member! Cast Members will always do their best to help you locate the information you need and provide you with the next best steps available to you. When you call a Cast Member, try to have as much information as possible, including your ticket type and original date. 

    I'm wishing upon a star that you can make your way back to The Most Magical Place on Earth soon! And of course, if you have any other questions, please visit us again. 

    Faith, trust, and pixie dust –
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Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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