Mickey Minnie Halloween Costume
  • On Aug 28, 2022
    Jennifer from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased a new magic band plus but I never saw a tracking order. Or received an email for it. So I purchased another one. Then I get 2 emails saying I’m getting 2 magic bands. So I return one of them.

    Hi there, Jennifer! I'm so glad you made your way under the sea and brought your great question to us at planDisney!

    Can you believe that your trip to Walt Disney World Resort is less than two weeks away? Before you know it, you'll be standing on Main Street, U.S.A. gazing upon Cinderella Castle! But first, we need to make sure you can tap into Magic Kingdom Park so you don't miss a minute of the magic. Let's talk about MagicBands!

    MagicBands (and MagicBand+) are a great way to easily unlock everything that Walt Disney World Resort has to offer. You'll be able to tap to enter the theme parks, unlock your Disney Resort hotel door, and even charge back to your payment method on file. It's like a magic wand that you WEAR! But oh, bother - I'm sorry to hear that you didn't receive a prompt shipping update for your original MagicBand. It sounds like you have purchased a second MagicBand (perhaps through shopDisney?) and are looking to return one. Unfortunately, when looking at the return policy, it states that MagicBands cannot be returned or exchanged. I know this isn't the answer you were hoping for, but if you have further questions regarding your MagicBand, you are welcome to call a Cast Member at (407) 939-4357. They will be happy to take a peek at your reservation and answer any questions you may have! Jennifer, as I often purchase a new MagicBand to commemorate each trip, you may want to hold on to your second MagicBand for a future trip to look forward to. Not only are MagicBands useful on a trip, but they also make very special keepsakes to treasure and remember my trips once I'm back home!

    I hope I was able to point you in the right direction and I'm sending you all the faith, trust, and pixie dust that your upcoming trip is extra magical! If you have any other questions, please visit us again. After all, you've got a friend in me!

    Life is the bubbles!
thumbnail image for Michelle

Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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