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  • On Jan 7, 2023
    Michelle from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello there! I purchased my MK back in Nov 2022 and, I never received an email with my contract/payment info. After the purchase process, I saw the info pop up, however, the system would not allow me to download or print it. Where can I obtain this doc?

    Hiya, Michelle!

    From one fellow Magic Key Holder to another, I bid you greetings! That's great that you were able to secure one of the Magic Keys back in November when they went on sale for a brief time. My fellow panelist Danielle C also purchased one then and she waited in the virtual queue for two hours and then spent another three hours waiting at the physical Ticket Booth! 

    How strange that you never received any information regarding the contract or any payment information. I would recommend calling the Help line for Magic Key Holders on the Contact Disneyland Resort page. A friendly Cast Member should be able to help you and locate your contract. Alternately, you could try the "Chat with Us" feature in the Disneyland Mobile App.  

    I wonder if the confirmation email was routed to your Spam folder? I was able to use the Search function in my email client and located the contract as an attachment to the original Confirmation message. Try searching for "Disneyland Confirmation and Magic Key." 

    I have loved being a Magic Key Holder and all the perks that come with it! The Disney PhotoPass downloads alone add so much value to the Key. And have you heard the exciting news that, as of February 4, you will be able to Park Hop beginning at 11 a.m. as opposed to 1 p.m.? I love being able to enjoy the Magic of the Disneyland Resort year-round! Be sure to follow the Disneyland Magic Key Instagram account to keep up with the latest news and announcements. 

    Michelle, I hope you can use this information to locate your contract and get everything straightened out. There's a lot happening this year at the Disneyland Resort and you won't want to miss out! Please feel free to visit us again here at planDisney anytime!

    Have a Magical Day!
thumbnail image for Al

Meet the Panelist: Al, California

Ahoy there from the heart of Steinbeck Country in central California! I've been visiting the Disneyland Resort since childhood and fell in love with the sense of absolute immersion that the Imagineers have achieved. My favorite attraction is Pirates of the Caribbean because where else can you go from a California day to an evening boat ride in the bayou with "salty old pirates"? I'm a veterinarian and an all-around Disney geek and enthusiast. I'd love to help you plan your next Disneyland trip! Learn More About Al

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