Family with balloons at Grand Floridian
  • On Jun 19, 2022
    Christina from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased Memory Maker for our trip last week. I cannot get the photos they all took with photographers to link. I scanned each of their photopass codes into my account and it said the photos would be linked shortly. It’s going on Day three……

    Hiya, Christina! I'm so glad you found the second star to the right and followed it straight on to planDisney!

    Oh boy, it sounds like you've just returned from a magical vacation to Walt Disney World Resort! To me, the best gifts are the memories that are made with people I care about, and viewing my Disney PhotoPass photos with Memory Maker is something that brings me a lot of joy when I return home. I'm sorry you've been having trouble viewing your photos and I would love to help you with a few solutions!

    First, try accessing your photos with your My Disney Experience app. Tap the icon that looks like three stacked lines in the bottom right corner, then tap Photos. In the upper left corner, tap Filter. Make sure that your filters are set to "View All" under both "Locations" and "Family & Friends." Hopefully, this will help you to be able to see all the photos linked to your account!

    If you're still unable to see your photos, I would give it another day or two to link to your account. As Fairy Godmother says, "Even miracles take a little time!" However, if you're still unable to view your Disney PhotoPass photos with Memory Maker, my next best piece of advice would be to reach out to a Cast Member. Head to the Contact Disney PhotoPass Service page and choose "A missing photo" as the type of problem. A little like real-life fairy godparents, they'll do everything they can to locate your photos and link them to your account!

    I hope I was able to help you with your question today, Christina! If anything else pops up, please visit us again. After all, you've got a friend in me!

    Faith, trust, and pixie dust - 
    Michelle
thumbnail image for Michelle

Meet the Panelist: Michelle, Pennsylvania

Why hello, dreamers of all ages! I’m a lightsaber-wielding, Mickey waffle-loving, adventure-seeking kid at heart! My husband and our pup live in a little town near Pittsburgh that we affectionately call Main Street, U.S.A. We consider Walt Disney World Resort our second home and I’m so excited to help you add even more magic to your Disney vacation! Learn More About Michelle

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