Welcome to planDisney, Marnie! Thank you for your question, I will be more than happy to help today! I love the
Memory Maker product from Disney's PhotoPass! We have purchased Memory Maker each trip over the last few years, and with each vacation, we come home with some wonderful photographs, capturing memories such as my daughter's first princess makeover at Bibbidi Bobbidi Boutique, iconic Cinderella Castle family shots, holding Rapunzel's lantern, and epic photos from our favorite rides!
When was the last time you downloaded Memory Maker to your My Disney Experience app, Marnie? You have access to your photos up to 45 days from when the photos were taken. After that, you will have the option to purchase an
extension, which gives you a one-time extra 15 days to download all those fun photos and videos Cast Members captured for you and your family. That means you will now have 60 days from the time the photos were first taken to download.
If you have any other questions Marnie, please call a Cast Member at (407) 560-4300 and they will be more than happy to assist you with your downloads. I hope I have answered your questions today, Marnie! I hope you're able to get all your photographs. Thank you!
Frances