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  • On Jan 7, 2022
    Marnie from UT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased memory maker but it's saying I need to purchase it again in order to download my

    Welcome to planDisney, Marnie! Thank you for your question, I will be more than happy to help today! I love the Memory Maker product from Disney's PhotoPass! We have purchased Memory Maker each trip over the last few years, and with each vacation, we come home with some wonderful photographs, capturing memories such as my daughter's first princess makeover at Bibbidi Bobbidi Boutique, iconic Cinderella Castle family shots, holding Rapunzel's lantern, and epic photos from our favorite rides!

    When was the last time you downloaded Memory Maker to your My Disney Experience app, Marnie? You have access to your photos up to 45 days from when the photos were taken. After that, you will have the option to purchase an extension, which gives you a one-time extra 15 days to download all those fun photos and videos Cast Members captured for you and your family. That means you will now have 60 days from the time the photos were first taken to download. 

    If you have any other questions Marnie, please call a Cast Member at (407) 560-4300 and they will be more than happy to assist you with your downloads. I hope I have answered your questions today, Marnie! I hope you're able to get all your photographs. Thank you!

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Meet the Panelist: Frances, North Carolina

Hey ya'll! My name is Frances, I am a mom and military spouse from Texas who currently calls the Tarheel state home. My family and I enjoy visiting the Walt Disney World Resort as often as we can because we love the joy and magic every trip brings us. We consider Walt Disney World to be our "home away from home!" If you are dreaming of adventure in the great wide somewhere, then you have got a friend in me! I enjoy sharing my passion for Disney with everyone I meet! Learn More About Frances

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