Disney 100 Characters; mother, father, daughters; Donald Duck, Pluto, goofy
  • On Dec 2, 2023
    Allison from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased memory maker but never received the cards for it. Can you help me?

    Hello and welcome to planDisney, Allison!

    Thank you for taking the time to send your question to us. Nothing makes us happier than helping fellow Guests plan magical memories for their Disney vacation!

    I absolutely adore Memory Maker and cannot imagine visiting the Walt Disney World Resort without it. It gives me great peace of mind knowing I can let Disney PhotoPass service take care of capturing our vacation photos, including photos and videos from select attractions. I am a terrible photographer and always forget to take photos, so Memory Maker is definitely the best way to get everyone in the picture and enjoying beautiful memories upon returning home.

    If you purchased Memory Maker online while signed in to your account, your entitlement was probably automatically linked to your account. To verify if Memory Maker is linked to My Disney Experience, sign in to your Disney account, visit Tickets, Passes & Memory Maker, and scroll down to find your purchase. If you have bought Memory Maker online and it is still not linked to your account, check the purchase confirmation number sent to your e-mail account and use that number to link Memory Maker to your Disney account.

    It was a pleasure answering your question, Allison. Stop by once again real soon if you have more questions, we are delighted to help!

    Best magical wishes,
thumbnail image for Thiana

Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.