Little girl with Tinker Bell
  • On Mar 19, 2023
    Katelyn from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! I purchased memory maker and when going through my photos noticed that some are missing the magic that is added (like tinker bell in hands). Can this be fixed?

    Hi Katelyn,

    Thanks for bringing your question to planDisney. I'm so happy to hear you were able to capture beautiful family memories with the PhotoPass photographers on your recent trip to Walt Disney World Resort. I am such a big fan of Memory Maker for all of our Disney vacations. While I love capturing the details around the parks and snapping photos of my children's delighted faces, purchasing Memory Maker ensures that I'm in the photos too!

    I'm sorry to hear that not all of your Magic Shots are 100% magical just yet, but I have noticed that it can sometimes take over 24 hours for the PhotoPass team to work its magic. I recall taking a family photo on Main Street, U.S.A., and being disappointed later seeing that I had my arm in the air, but no balloons threatening to carry us away. However, I went back to check the next day and was pleasantly surprised to see that the magic appeared while I was busy resting up for another day of adventures. If it's already been a few days and you're still waiting on that pixie dust, I'd be happy to help!

    You can submit a ticket to locate missing PhotoPass or attraction photos online. Using the drop-down menu, select "a missing photo" and fill in the date, location, and time the photos were taken. You can also use the text box below to input additional details like the clothing you were wearing, or in this case what specifically was missing from the particular Magic Shot like a balloon bundle or your favorite pixie Tinker Bell. You'll also be able to upload a photo to assist the team in adding the necessary magic. I recently used this when one of our Haunted Mansion Doom Buggy photos was missing from our gallery, and I had the photo in question within a few days. I'll cross my fingers you'll have the same quick luck. 

    I'm not sure if you're aware but there's now a brand new way to relive the magic of your trip with Disney PhotoPass Video Memories. You can use this new feature in the My Disney Experience App to create adorable videos using your PhotoPass photos as well as pictures you snapped with your own smartphone. Guests will be able to download these videos as Annual Passholders or with the purchase of Memory Maker, so be sure to take a look and create your own. They're perfect for sharing on social media or enjoying whenever you need a bit of magic back home.

    One last tip- don't forget to download all your PhotoPass photos before they expire. You'll have 45 days from the date of capture.

    Please feel free to come back and ask me any other questions you might have. I'd be happy to help!

    Wishing you memories and magic,
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Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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