Disney 100 Characters; mother, father, daughters; Donald Duck, Pluto, goofy
  • On Dec 22, 2024
    Jennifer from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased the memory maker pass and did confirm it shows on my Disney experience account online but it does not show up on the app. I would love to be able to use it through the app and not have to keep logging in to the site.

    Smile for the camera, Jennifer! You arrive soon for your Walt Disney World Resort visit, and I love that you're planning to capture magical memories through photos. Adding Memory Maker to my Annual Pass has been fabulous! Let's talk about how the product works so you can say, "Cheese!"

    The only place on my mobile app that indicates Memory Maker is on my admission information. You can check yours by tapping the "My Tickets & Pass" tile on the Welcome screen. Swipe to your ticket to read its description; mine says "Disney PhotoPass Downloads," so look for similar wording to ensure Memory Maker is linked to your ticket.

    Once a Disney PhotoPass photographer has snapped your first photo, you can select any photo to see the option to activate Memory Maker. After you've activated it, you shouldn't see watermarks on any of your images. Get ready for your close-up!

    Since I can't see your account, I recommend you call the Disney PhotoPass helpline for additional assistance or confirmation. You can also stop by any Guest Relations location inside the theme parks for help with Memory Maker. 

    One of my favorite photo spots is behind Cinderella Castle near Bibbidi Bobbidi Boutique. There are typically fewer guests there, so you can take breathtaking photos with no one in the frame but you. Look for the Cinderella Wishing Well for a bonus fun photo!

    Jennifer, I know your trip will be picture-perfect. Thanks again for stopping by planDisney! We'd love to help anytime.

    Magic awaits,
    Elaine
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Meet the Panelist: Elaine, Florida

Bright Suns! I'm Elaine, a retired teacher dividing my time between my home state of Kentucky and the Sunshine State. I married my college sweetheart, and now that our only son is grown, we are exploring the empty-nest life. My family has been visiting Walt Disney World Resort for over 25 years, so if you have questions about adult-only visits, plant-based meals, thrill attractions, and Florida-resident perks, I'm here for you in full Force. Like Yoda would say, "Trips, we will plan!" Learn More About Elaine

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