Pluto with children on Main Street; two girls, boy; Minnie Mouse shirt; mickey ears; Cinderella's Castle
  • On Jan 12, 2025
    Brittany from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased memory maker but I haven’t gotten a confirmation email or anything. How do I know it went through?

    Welcome to planDisney, Brittany! You are just a few days away from a magical vacation at the Walt Disney World Resort, so let's jump right into your question to make sure that your Memory Maker purchase is linked and ready to capture all of your picture-perfect memories upon your arrival!

    Brittany, your Memory Maker should automatically link to your My Disney Experience account upon purchase, so once you start to capture your photo memories you will be able to activate the product in the My Disney Experience mobile app to download your pictures. If you want to ensure that your order has gone through, log into your My Disney Experience account on the Walt Disney World website and click on My Plans. Scroll down until you see your Daily Itinerary, and right next to that is an option that allows you to view your Tickets, Passes, & Memory Maker. Click on this and scroll past your tickets to see if your Memory Maker is listed. If it is, you should see the guest that it is linked to and the confirmation number, so there's nothing more for you to do until you're ready to activate!

    Once you've captured some photos, you can view your Photo Gallery in the My Disney Experience mobile app to see all the moments the PhotoPass photographers have captured. Until you activate your Memory Maker, the photos will have a watermark on them; when you're ready to start downloading your memories, you can select to Activate your Memory Maker which will remove the watermark on the account of the purchaser. From here, you can download and share your vacation photos! Remember that with Memory Maker, any photos taken of guests connected to you under your Family & Friends List will also show up in your gallery! This is a great way to make sure everyone you're traveling with can be in the picture!

    Brittany, before I let you go, here are a few of my top tips for maximizing the value of your Memory Maker purchase:
    • Ask for Magic Shots! The photographers often have special graphics or pixie dust they can sprinkle on your captured photos!
    • Visit the Disney PhotoPass Studio in Disney Springs to get some fun photos with different backgrounds! There is no charge to have a photo session here and no appointments are necessary, just drop by!
    • PhotoPass photographers are sometimes available at select Disney Resort hotels and at select dining experiences, so be sure to visit with them at these locations as well as at the theme parks!
    I hope this helps, Brittany! Taking pictures is making memories, and I know you'll do plenty of both this week! Come back to planDisney any time if we can help again! You're always as welcome as can be here!

    See you real soon,
    Alison
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Meet the Panelist: Alison, Louisiana

I'm Alison - a wife, mom, and teacher from New Orleans, LA. My first childhood visit to the Walt Disney World Resort sparked a lifelong love of this magical place, and I still find magic in both the new and nostalgic on each visit! I understand the changing dynamics of planning a practically perfect vacation; no matter how large your group is or what your interests are, I look forward to helping you create magical memories and discover unique experiences to make them even more enchanting! Learn More About Alison

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