Mom and daughter in front of Cinderella Castle
  • On Feb 16, 2022
    Phyllis from AR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased memory maker for our group. I can view them without the watermark but nobody else can. How do we correct this?

    Hey there Phyllis!  Welcome to planDisney.

    I just returned from a quick trip to Walt Disney World Resort, and I was amazed at just how many Disney PhotoPass photos I ended up with!  I think magical photo memories make the very best vacation souvenirs.

    You can think of Memory Maker as a download package.  Memory Maker allows the purchaser to download all Disney PhotoPass photos linked to their My Disney Experience account captured within the Memory Maker window, including any photos in their account of up to 25 members of their Family and Friends list.  Since you purchased Memory Maker, the entitlement is linked to your account and allows you to download all the photos in your account.  It does not also transfer to your Family and Friends' accounts, so when viewing the photos in their accounts, they will still see the watermark.  In order to access the photos through their account without the watermark, they would need to also purchase a Memory Maker entitlement.

    As the owner of the Memory Maker entitlement, you may download all the Disney PhotoPass photos in your account an unlimited number of times before they expire, to all your devices.  Once you have downloaded your photos, they are yours to share however you like (for personal, non-commercial use.)  You may post them to social media, print your photos, or share them with family and friends via email or text.

    I hope that helps!  If you have any additional questions, please feel free to stop by planDisney again anytime.

    Anne Marie
thumbnail image for Anne Marie

Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

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