• On Aug 31, 2021
    April from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased a memory maker for a day in OCT, I cannot see it in My Disney Experience or anywhere else showing I purchased it. Is that normal? Also is there a time frame when I can use it? Is there a limit to the amount people that can be in my photo

    It’s fa-boo-lous to see you at planDisney, April!

    Oh my gourdness, your October trip to The Most Magical Place on Earth is sure to be spooktacular as you take in the Mickey pumpkins and not-so-scary decor! It’s eek-tastic that you purchased a Memory Maker so you can capture all the boo-tiful memories you’ll be making at Walt Disney World Resort!

    April, as long as the Memory Maker is linked to your My Disney Experience account, it should be showing up in your account. I’m happy to help you locate it, and what to do if you don’t see it there.

    First, in the upper right-hand corner of the Walt Disney World Resort website, please hover over the My Disney Experience menu and click on My Plans. Next, you’ll want to scroll down the page until you get to the My Plans, Reservations, and Tickets section, and just to the left, you should see a Tickets & Memory Maker link. Just below your tickets, you should see your Memory Maker

    If it’s not showing up for any reason, I would recommend chatting with a Cast Member to see if they can locate it for you. To do this, open up your My Disney Experience Mobile app and click on the three horizontal lines in the bottom right corner. Next, scroll down until you locate “Chat With Us” and click on it to connect with a Cast Member. 

    There is no limit to the number of people in your pictures and no limit to the number of pictures you can download. It will activate once you take your first picture, and you will be able to download your pictures via the My Disney Experience Mobile App, or you can wait to download them all together once you’re home. Once you’re at the parks and see a Disney PhotoPass photographer, you’re able to ask them if they can take a picture of you, and they will ask to either tap your MagicBand or admission card for the pictures to link to your My Disney Experience account. 

    As long as everyone in your party is linked to your My Disney Experience account under the Family & Friends list, all the pictures will appear under your Memory Maker. The pictures may show up with a watermark for them in their accounts, but you’ll be able to download all the pictures for them without the watermark and share the pictures with them. Please do be sure to download your pictures before they expire, which is 45 days from the date they’re taken.

    Here’s witching you an enchanted vacation, April!

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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