• On Jul 16, 2021
    Nicole from MO Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased 5 magicbands for our upcoming trip. I just received an email that the magicbands are unavailable. I tried to update my selection; however, it now shows I have declined magicbands. Is there a way to still purchase with Disney resort pricing?

    Hi there, Nicole!

    It's a delight to welcome you to planDisney! Thank you for stopping by with a question for us. 

    I’m thrilled to hEAR your trip is so very soon! I hope you’re ready to try all the delectable treats, especially if they’re Mickey-shaped! 

    I’m so sorry you weren’t able to get the MagicBands you ordered! I went ahead and contacted a Cast Member for you who told me while they cannot reprocess the order, the system will refund the charges as the MagicBands were not delivered. You could also try calling the Internet Help Desk at 407-939-7765 from 7:00 a.m. to 11:00 p.m. Eastern Time to see if you could get some further assistance from a Cast Member. 

    If you really have your hEARt set on getting MagicBands for your trip, I would suggest you stop by the gift shops on the property. I’ve purchased some of my favorite MagicBands from the shops at the Theme Parks, and I hope you’ll take a look. They sometimes have limited editions there that are absolutely magical!

    You can also use the Disney MagicMobile service through your My Disney Experience Mobile app. It allows any iPhone, Apple Watch, Android with Google Pay smart device to set up the service and acts just like a MagicBand would!

    Just a reminder, Nicole- do be sure you’ve made your Disney Park Pass reservations since these reservations are required, along with your tickets, to enter the theme parks. 

    We can’t wait to welcome you to the magic, Nicole! Have an enchanting time.

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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