Adults shopping
  • On Aug 1, 2022
    Michael from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased items & shipped them. The yellow slip has a 7 digit tracking # that seems like a WDW number. The white receipt has other numbers but 0 work on any sites. I tried them all. How do I track w/o calling & being on hold?

    Hiya, Michael! Welcome to planDisney!

    Oh boy! It sounds like you used the Home Delivery option while visiting Walt Disney World Resort! I'm always sad when having to leave The Most Magical Place on Earth, but I always love when I know I can look forward to a magical delivery of souvenirs once I return home.

    Michael, while I hope your delivery arrives before you can say, "bibbidi-bobbidi-boo!" I have another step you can take to track down your packages. I would recommend sending an email to the Merchandise Guest Services team. All you need to do is send an email to merchandise.guest.services@disneyparks.com and include:

    • Your full name, phone number, and mailing address
    • An image/copy of your white purchase receipt
    • An image/copy of your yellow shipping document
    Once they receive that information, they will be more than happy to check the status of your package! Then, while you're waiting for your mail, you can keep the magic going by reading up on all of the news on the Disney Parks Blog and listening to the planDisney Podcast!

    I hope I was able to help you with your question today, Michael! If anything else pops up, be sure to write to us again. After all, you've got a friend in me!

    See ya real soon!
    Michelle
thumbnail image for Michelle

Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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