• On Oct 31, 2023
    Michael from NV Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased an item at the world of Disney store and want it delivered but haven't received it yet. Is there any way of tracking it? I have the receipt for it.

    Hiya Michael,

    Welcome to planDisney! I hope you enjoyed your time at the Most Magical Place on Earth. Every time I visit Walt Disney World Resort, I try to avoid non-buyer remorse; by that, I mean if I love an item, I grab it before I leave. This often means my luggage is just teetering on being overweight for the airline; luckily, having an item delivered to your home helps you avoid too heavy of a bag and is a great way to keep the magic of your trip going.

    I’m sorry to hear that you haven’t received your item from World of Disney yet. When you purchased your item and elected to have it delivered, you should have also received a tracking number along with your receipt. If you can find the tracking number finding your item should be quicker than bibbidi bobbdi boo! If you can’t find a tracking number, then your next step is to reach out to Merchandise Guest Services. They can potentially help you locate your item and get an estimated date of arrival. You can also contact them via phone Monday-Friday from 9 AM- 5 PM EST at 1-877-560-6477.

    I hope this helps Michael and your item is coming to you soon. Please come back and see us if you need anything else.

    Happy Planning,

    Ashley F.
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Meet the Panelist: Ashley, Texas

Hey Y'all! I’m Ashley and I live in Texas. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our resort days. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

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