Mickey dressed in holiday clothes in front of a Christmas tree.
  • On Sep 21, 2024
    Connie from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased FAC 037774-20167 Mickey and Minnie sweet castle countdown to Christmas. I am missing the (dice) for the countdown. Can I get them

    Hi Connie,

    I am sorry to hear that not only did you have to leave Disney World, but you made it home with a souvenir that did not have all the pieces. Don't worry though, because there is a department ready to help with just this type of issue.

    Disney World has a team dedicated to helping with purchases made while visiting the Disney Theme Parks. Please call or email merchandise.guest.services@disneyparks.com and a Cast Member will be able to assist you. Make sure to provide them with as much information as possible when you contact them. If you have a receipt or made your purchase in the My Disney Experience app have that information handy. This will help them get your problem solved as quickly as possible. Luckily, you have plenty of time before you pull that Christmas countdown calendar out to get this sorted!

    Since you just recently visited, don't forget to check out your PhotoPass photos taken while on vacation. You only have 45 days from the date a photo is taken to purchase and download your precious memories! This is an expiration date you don't want to miss because those photos are epic souvenirs that keep the memories alive for years to come!

    Happy Holidays,
    Jenna
thumbnail image for Jenna

Meet the Panelist: Jenna, Tennessee

Hi! I am Jenna. I am an entrepreneur, high school teacher, and mother to 2 teenagers so there is not a single question you could ask me that I would find weird. I love traveling, dancing, reading, and anything that could be considered bougie. Walt Disney World Resort is my second home, and I can't wait to share it with you.  Learn More About Jenna

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