Girl at Disneyworld
  • On Apr 5, 2022
    Nicole from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased my Disney tickets through Costco Canada a week ago. I’m trying to link my tickets in my Disney experience but it is not recognizing my code.

    Hey Howdy Hey Nicole and welcome to planDisney!

    Thank you so much for your question about linking tickets, I know I have had my share of struggles with this as well so I wanted to share some options that hopefully will work for you. 

    The first thing you are going to want to do is to log onto your My Disney Experience account online as many times for me the app would not work but the website did, go figure! You should see a Walt Disney World external ID/confirmation number from Costco confirmation communications that would be the one that you will use to link to the site. Now, as you have tried before, go to the Tickets icon and "Link Tickets" button and try it again. Hopefully, that helps but if all else fails you can call Disney and a Cast Member will be happy to help you through this process. 

    One big thing to note with buying tickets other than the Walt Disney World site is that you need to make your Theme Park Reservations as well as have your tickets. This part is no extra charge, just more of a planning thing for Disney. So after you link your tickets you can use the Theme Park Reservation Availability tool to help you plan which parks on which days you want to visit. Then make sure you make your park reservations as well.  

    I hope this helps and works smoothly to add your tickets and continue the planning. If you have any further questions please let us know, we love talking about all things Disney!

    Happy planning, 

thumbnail image for Nick

Meet the Panelist: Nick, Ohio

Hey howdy hey, I’m Nick! My happy place will always be Walt Disney World Resort and is where we call “Home”, but we do vacation exclusively in Cincinnati, Ohio for most of the year. My happily ever after is shared with my 3 girls, my beautiful wife and my career in Physical Therapy. I love any excuse to talk about Walt Disney World Resort and am so excited to help you discover the Magic of the Resort. Learn More About Nick

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