Family
  • On Dec 3, 2020
    Sara from FL Asked

    I purchased a 4 day ticket and need to change the first day. I’ve tried the app, calling (ha!), and online. Help!!

    Hi Sara!

    Welcome to planDisney! I'm glad to see you've brought your question about tickets to us! I'm glad to see that you've reserved your tickets for your upcoming Walt Disney World vacation!  The holidays are a great time to visit the parks and resorts. There is Disney magic in the air, as beautiful holiday decor and the sounds of the season surround you and your family! My family I love seeing the characters dressed in their holiday best, and of course, seeing the big man himself, Mickey Mouse, heading down Main Street, U.S.A. with none other than Santa Claus! It's truly a fun and magical time to visit!

    Sara, while I'm glad to see you've purchased your ticket, I'm sorry to hear you are having a bit of trouble adjusting your ticket dates. After speaking with Cast Members, I was informed that there are a few ways that you can attempt to change your ticket. As you mentioned, you can try and change it on the My Disney Experience App. You can go into your Tickets and Passes, and click on the ticket you are trying to change. You can then opt to move the date, and pay the additional fee if the day you've chosen results in a higher price.  Your ticket will then be active for the new date. Another means is to access your tickets online, in the My Disney Experience tab of the Walt Disney World website. Here the process is similar to the app, in that you select tickets and passes and click on the ticket you are attempting to adjust.  I would also recommend that you log out of your Disney account, and try to utilize a different browser, which might help.

    If you continue to have trouble with the app and online, the Cast Member I spoke to recommended that you call the existing ticket line at (407) 566-4985. They will be able to assist you with moving your ticket to a new date.  The Cast Member also recommended reaching out to Website Support if adjusting the date online continues to be an issue. 

    Hope this helps you plan your magical vacation!

    Malanie
thumbnail image for Malanie

Meet the Panelist: Malanie, New York

Hi there! The Disney Parks have been a part of my life since I was a little girl. Introducing my children, husband, and family to all the magic that Walt Disney World can offer has led to countless moments with Mickey and Friends, Disney Vacation Club membership and fun on the high seas with Disney Cruise Lines! Our vacations are usually centered around a visit to the Most Magical Place on Earth, and I am super excited to help you plan and create magical moments for you and your families!

Learn More About Malanie

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