I purchased 2 day passes for residents at the end of July. I was planning to go with my boyfriend the first 2 weeks of august, but then he tested positive with COVID. We weren’t able to go after since we had to leave for college. Can I get a refund?

Question

Answer 1

Heigh-Ho Valeria,

I am so sorry to hEAR you were unable to visit Walt Disney World and I hope this finds everyone is well and gEARing up for a successful yEAR in college. While Walt Disney World tickets are non-refundable, Guests, who were unable to make their Disney Park Pass reservation and have unused Walt Disney World tickets, are able to use their tickets toward a future visit. Until that time comes I suggest making note of the following information for your tickets:

*Ticket Purchase Confirmation Number or all the 12-digit Ticket ID Numbers

*Purchasers Name

*Where and When the tickets were purchased

*Form of payment at the time of purchase

When the time comes to plan your next Walt Disney World vacation, the following information will be helpful in purchasing your updated ticket. Call (407) 566-4985 and speak to a Cast Member who will assist in accommodating your request for new tickets.

In the meantime, stay up to date about all the exciting Disney News and Announcements surrounding Walt Disney World's 50th Anniversary by following the Disney Parks Blog. Check out our Instagram (@planDisneypanel) and Panel Extras for more vacation planning tips and we look forward to Welcoming You Home in the future.

Have a Practically Perfect Day,

Amy M.

I purchased 2 day passes for residents at the end of July. I was planning to go with my boyfriend the first 2 weeks of august, but then he tested positive with COVID. We weren’t able to go after since we had to leave for college. Can I get a refund?

Meet the Panelist: Amy, Virginia

Related Links

Thank a Panelist

Share a message of thanks with the knowledgeable panelist who provided a personalized answer to your Disney vacation question.

Thanks for submitting your comment!

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask planDisney

Discover the magic of a Disney Parks family vacation from one of our knowledgeable online panelists.

Thanks for submitting your question!

You'll receive an email if your question is answered.

Please Note

Update Browser

I purchased 2 day passes for residents at the end of July. I was planning to go with my boyfriend the first 2 weeks of august, but then he tested positive with COVID. We weren’t able to go after since we had to leave for college. Can I get a refund?”

Meet the Panelist: Amy, Virginia

Related Links

Thank a Panelist

Share a message of thanks with the knowledgeable panelist who provided a personalized answer to your Disney vacation question.

Thanks for submitting your comment!

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask planDisney

Discover the magic of a Disney Parks family vacation from one of our knowledgeable online panelists.

Thanks for submitting your question!

You'll receive an email if your question is answered.

Update Browser

I purchased 2 day passes for residents at the end of July. I was planning to go with my boyfriend the first 2 weeks of august, but then he tested positive with COVID. We weren’t able to go after since we had to leave for college. Can I get a refund?