Mickey at Disney's Hollywood Studios
  • On Dec 14, 2022
    Katie from Essex Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    If I purchase a photo pass expiry extension can expired photos be retrieved?? I missed out on downloading the 1st day of our vacation 😭😭

    Hi Katie, 

    I understand your heart is grieving the current loss of some valuable Disney PhotoPass memories. I also understand you've heard about the Photo Extension product available once logged into your Disney PhotoPass account. Unfortunately, the details of that product clarify that the 15-day extension only applies to unexpired photos and videos in your account. Just keep breathing and let's try a new plan.

    Disney Cast Members are truly the heart of The World's Most Magical Celebration. Without making any promises, I know they will do their best to retrieve what has been lost if you give them a call at the Technical and Website Support number. Sending loads of faith, trust, and pixie dust your way as you prepare to make that call.

    Another great way to console the Eeyore in your heart is to start planning your next magical adventure. Whenever you plan Disney, be sure to planDisney!

    Choose magic,
thumbnail image for Jennifer

Meet the Panelist: Jennifer, Virginia

Hey there, hi there, ho there! I’m Jennifer from Northern Virginia, close to Washington, D.C. Together is my family’s favorite place to be, and I’m so grateful that Walt Disney World Resort is designed to make that dream a destination. I’ve visited The Most Magical Place on Earth at every age and every stage, in every season, and for countless reasons. I can’t wait to help you maximize the magic on your next Walt Disney World Resort vacation! Learn More About Jennifer

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