Pluto with children on Main Street
  • On Dec 12, 2022
    Katie from Essex Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have missed the deadline to download a few of my vacation pictures, they expired last week and are now not viewable on my memory maker ☹️🙁 Is there anyway they can be retrieved? One very upset mumma ☹️

    Hello Katie,

    As the current UK-based Panelist here at planDisney, it makes so so very happy to welcome you here today to our pixie-dusted spot.

    Oh my goodness me, Katie!  Just like you, I've also been late to a very important date by missing the deadline for downloading my Memory Maker photo captures.  Therefore, I totally understand exactly what it is to be a very upset mumma.

    Katie, I think I may have some positive news for you today!  It could indeed be possible for you to purchase a one-off 15-day Expiration Extension for your Memory Maker photos.  To make this Expiration Extension purchase, simply sign into your Disney PhotoPass account and follow the on-screen prompts.  Additionally, once successfully signed in to your Disney PhotoPass account, it will also be possible to connect with Cast Members (via the drop-down menu) to make general enquiries about your already expired Memory Maker photos.  

    However, please do bear in mind that once purchased, a 15-day Expiration Extension date will be set to 60 days from the date when your original photo was taken or video capture was made.  Once purchased, this new expiration date will display on your photos one-by-one when you view them via your My Disney Experience account.

    Please know that as per the current Disney PhotoPass/Memory Maker Terms & Conditions, Disney does not at present offer Guests any permanent storage options for digital photo or video captures.

    Katie, I sincerely hope I've been able to provide some magical guidance for you today.  Please know you'll always be welcome to pop back to me here at planDisney if I can offer you any further assistance.

    Have a great Disney day ~ Jane

thumbnail image for Jane

Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the planDisney Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

Related Video

  • thumbnail image for Technology | planDisney Podcast – Episode 8

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.