Back to Your Answers
  • On Oct 6, 2019
    Joshua from NY Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    If I purchase a gift at a particular park and want to return it untouched with original receipt, do I have to return it to the same park or could I return it at the Disney resort I'm staying at?

    Hi, Joshua! I'm so glad you reached out to the Disney Parks Moms Panel with your question!

    This summer, I purchased a Genie Lamp for my sister-in-law, who is a big Aladdin fan, at the World of Disney store in Disney Springs. Later that evening, after we had returned to our Walt Disney World Resort hotel, I noticed the lid had a crack in it. Luckily, we were able to exchange it the next day for a brand new one at our Resort hotel's merchandise shop with no issues. As long as you return or exchange your item within 30 days with your original receipt, you'll be fine, even if you take it back to a location on Walt Disney World Resort property that differs from where the original purchase was made (the only caveat is when Guests try to return an item purchased from shopDisney or a local Disney Store). If you have any questions, feel free to call the Merchandise Guest Support Center at (877) 560-6477. By the way, I'm happy to report that I recently received a photo of that shiny lamp, in perfect condition, from my sister-in-law! 

    Good luck returning your merchandise, Joshua, and enjoy the rest of your trip!

    Eean
thumbnail image for Eean

Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! My name may be unique, but my love for Disney is something I share with many. I'm the mom who's always ready to sprinkle a little pixie dust at PTO meetings, in the grocery store aisle, or during my monthly Bunco club. Whether it's sharing tips for navigating the parks or helping someone plan their dream trip, I can't resist the chance to make someone's Disney vacation even more magical! Learn More About Eean

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.

 

 

Internet Explorer FireFox Safari Chrome