Welcome to planDisney, Faye!
I'm sorry to hear you are having trouble changing your
Disney Park Pass reservations. I am happy to walk you through the steps on how to cancel your current Disney Park Pass reservations so you can make reservations for a different park.
Sign into your account on the
My Disney Experience website and go to "My Plans". Scroll down to the Disney Park Pass you need to cancel and select "View Details" on the right. You should then see a blue link with the words "Cancel This Reservation" just above where you see "Your Party". You will then select which Guests you would like to cancel (or select all) and confirm your choice.
If you prefer to use the
My Disney Experience app on a mobile device, select the menu button in the lower right corner of the home screen (3 horizontal lines) to choose "Future Plans". Click on the Disney Park Pass you would like to cancel. This will bring up a new screen with a blue cancel button in the middle of the page.
After you have canceled your current Disney Park Pass reservations, you should be able to make new reservations for a different park. I recommend checking the
theme park reservation availability calendar prior to canceling your current plans -- Disney Park Pass reservations are limited, and availability can change at any time. I have included
contact information for the Help Center, should you need to call for assistance.
I hope that helps! Faye, if you have any further questions, please stop by and see us here at planDisney again anytime. Have a wonderful visit during
The World's Most Magical Celebration!
Anne Marie