Mickey and Minnie Statues in Front of Fireworks
  • On Aug 13, 2022
    Faye from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    The process to change a park reservation to a different park is not working - there’s no option to cancel a reservation EITHER. We need to change 2 days park reservations for our party of 6 & are afraid to wait until we arrive. Who can I call?

    Welcome to planDisney, Faye!

    I'm sorry to hear you are having trouble changing your Disney Park Pass reservations.  I am happy to walk you through the steps on how to cancel your current Disney Park Pass reservations so you can make reservations for a different park.

    Sign into your account on the My Disney Experience website and go to "My Plans".  Scroll down to the Disney Park Pass you need to cancel and select "View Details" on the right.  You should then see a blue link with the words "Cancel This Reservation" just above where you see "Your Party".  You will then select which Guests you would like to cancel (or select all) and confirm your choice.

    If you prefer to use the My Disney Experience app on a mobile device, select the menu button in the lower right corner of the home screen (3 horizontal lines) to choose "Future Plans".  Click on the Disney Park Pass you would like to cancel.  This will bring up a new screen with a blue cancel button in the middle of the page.

    After you have canceled your current Disney Park Pass reservations, you should be able to make new reservations for a different park.  I recommend checking the theme park reservation availability calendar prior to canceling your current plans -- Disney Park Pass reservations are limited, and availability can change at any time.  I have included contact information for the Help Center, should you need to call for assistance.

    I hope that helps!  Faye, if you have any further questions, please stop by and see us here at planDisney again anytime.  Have a wonderful visit during The World's Most Magical Celebration!

    Anne Marie
thumbnail image for Anne Marie

Meet the Panelist: Anne Marie, Illinois

Hi everyone!  I'm Anne Marie from Illinois.  I love escaping our long Midwest winters with some fun in the sun at beautiful Walt Disney World Resort!  It seems our family of six is always on the go, and that is one reason why our Disney vacation memories are so special.  We get the opportunity to have fun while spending precious time together.  I enjoy helping family and friends plan their Disney vacations, and I'd love to help you plan yours too! Learn More About Anne Marie

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.