Family with balloons at Grand Floridian
  • On Jul 29, 2022
    Danielle from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I would like to use the price I paid for my expired unused ticket toward the purchase of a new ticket, but I do not know how I can do this. I have my original confirmation email and barcode for my tickets, but I need to know how I can get new tickets.

    Hi Danielle and welcome to planDisney! I'm happy to help you figure out how to put those unused theme park tickets for the Walt Disney World Resort to good use!

    Your unused and expired theme park tickets can still be used as a credit toward the purchase of new tickets. It takes a few steps, but you will be able to get some fresh theme park tickets for your visit this coming November. 

    To get the ball rolling, send an email to WDW Guest Services- Ticket Usage at ticket.usage@DisneyWorld.com including the following items:

    -Confirmation numbers you received when you purchased the tickets

    -Include your name

    -Daytime telephone number where you can be reached

    -Where and when the ticket was purchased

    -Purchaser’s name

    -Form of payment used 

    Explain your situation in the email and within a few days, Disney will send you a new confirmation number. Just link that number to your My Disney Experience account and assign those tickets to guests in your party. All done!

    Danielle, I hope this information is helpful. If you have any more planning questions, please feel free to come back to see us. It’s always our pleasure to help you with your planning!

    Have a magical visit!

    Veronica  
thumbnail image for Veronica

Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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