• On Mar 24, 2021
    Nina from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Previous visits we were able to room request the top floor online when we did online check-in. This visit we only have ground floor or pool options? Is there a way to add our request online? Do we call, or email? Trying to avoid stopping at the desk.Thanks

    Heigh-Ho Nina

    Welcome Back to planDisney, it is such a delight to see returning Guests continuing to reach out to us about guidance for their Walt Disney World vacations. 

    As Walt Disney World continues to monitor and maintain the health and safety of Guests and Cast Members, many conveniences from the past, such as online check-in, have been enhanced to accommodate a contactless experience. Guests are able to complete, their entire check-in process, receive notifications and updates about their room number and location, unlock their room as well as more fun magical discoveries all through their handy-dandy My Disney Experience profile and mobile app.

    From what I gather you have used My Disney Experience for online check-in before and I am sorry to hEAR this time your request was not an option. This can be for a number of reasons. You can always edit your requests, as your arrival date comes closer, to see if the top-floor becomes a possibility. Another option is to give the Disney Resort Collection hotel a call and maybe a Cast Member can spread some pixie dust your way or enlighten you as to why it may not be an option.  Phone numbers for Resorts can be found on their page under Overview. 

    I am going to send much Faith, Trust and Pixie Dust as well as Wish Upon a Star in hopes that your request Comes True. Thank you for continuing to visit us at planDisney and may your upcoming stay be filled with many magical and memorable moments.

    Amy M. 
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Meet the Panelist: Amy, Virginia

I am a Dreamer who has always believed dreams are meant to be the path to your future. Walt Disney, I believe, felt the same way, "All our dreams can come true, if we have the courage to pursue them." Disney has always been proof that endless imagination and the passion to make them come to fruition is possible. I will never be to old for Disney, it is home to all of us Dreamers. 

Learn More About Amy

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