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  • On Aug 25, 2021
    Matthew from FL Asked

    Are pre-paid theme park tickets refundable?

    Hi there, Matthew!

    Welcome to planDisney, and thanks for stopping by with your question for us. 

    I’m so sorry to hEAR you’re thinking about canceling your magical vacation. Although the clock may strike midnight on your current plans, know that the magic of Walt Disney World Resort will be here when you’re ready to embark on new adventures! 

    Matthew, although theme park tickets are non-refundable, your wholly unused tickets never lose their value. This means, when you’re ready to return to the magic, you can use the value of your current tickets to purchase new ones. Please note, should there be a price difference in the tickets, you would need to pay the difference. 

    If your trip has not yet passed, I recommend changing your theme park ticket date online through your My Disney Experience Mobile app. To do this, open up your app and click on the three horizontal lines located on the bottom right. Then, you will select “Tickets and Passes” and locate the tickets you’d like to change. Select “Change Ticket” to choose your new arrival date.

    Once your tickets have expired, you will have to call Existing Tickets and speak to a friendly Cast Member who can help you apply the value of the ticket towards a new one. Please do be sure to keep your confirmation number with you, as the Cast Member will need this to be able to look up the ticket. 

    We can’t wait to welcome you to the magic when you’re ready, Matthew!

    Aena 
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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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