Captain Mickey with Mom and son
  • On Jun 24, 2022
    Candace from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Prenetics does not recognize my Disney Cruise Reservation number I am on the July 6 cruise out of rome and wont let me set up my account

    Ahoy there, Candace, and welcome aboard planDisney! As glad as I am that you sailed my way with your question about your upcoming Mediterranean itinerary, I'm sadder that you've run into some rough seas! Without much time until your embarkation date, let's get to the bottom of this! 

    I have a suspicion that you are not the only one affected by this current issue with Prenetics, as your fellow Guest Ayesha had a very similar experience a few days ago! Like her reservation, your upcoming sailing is within the two-week timeframe where Sail Screen by Prenetics should be accepting submissions for your cruise! While it may not feel like it is a good thing, at least we can be sure you're not the only one affected! 

    My suggestion would be to contact Prenetics directly at as it says on the signup screen "if you have any questions." I'd say being 10 days away from a whirlwind Mediterranean adventure and not being able to set up your account is a pretty big question! They also supply a phone number, but I'd use that in tandem with an email, and depending on your phone carrier's international call rates, I'd definitely send an email first! Just remember the time difference, so if the suspense is keeping you up at night, feel free to give them a call as well! 

    I wish I had more assistance to offer, but going straight to the source is the best way to see those magic words: "Clear to Sail" before you head off to your adventure on the high seas. Thank you for your question, Candace, and if you run into others in the next few days before embarking, please drop me another line here at planDisney! 

    Have a safe flight, and an incredible cruise; here's hoping for a quick response from Prenetics!  

thumbnail image for Andrew

Meet the Panelist: Andrew, Missouri

Anchors aweigh! I’m Andrew - but you can call me PLANdrew! I’m a Disney husband and dad who’s been sailing with Disney Cruise Line since I was 15 years old. My family and I have embarked on incredible itineraries around the world, making magical memories on each exciting adventure. So, if “the line where the sky meets the sea calls you," I’m here to be your guide! As Maui would say, “You’re Welcome!” Learn More About Andrew

Related Video

  • thumbnail image for A Different Way to Do Disney | Disney Cruise Line

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.