Father and daughter on Dumbo
  • On Dec 8, 2021
    Jacqueline from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Please help we have tickets purchased in December 2019. Had reservation for June 2020 but of course with Covid we had to cancel. How do I get these tickets purchased to use in March. We have reservations at the Dolphin already 5 through the 12. Thanks,

    Welcome to planDisney, Jacqueline! You are going to have a wonderful time during your visit to the Walt Disney World Resort this Spring! Thanks for sending us your question.

    You will be able to get a credit for those unused theme park tickets, so please don’t worry!  

    To get those expired tickets back on your My Disney Experience account, send an email to WDW Guest Services- Ticket Usage at ticket.usage@DisneyWorld.com including the following items:

    -Make sure to include a copy of the front and back of your tickets (if you don’t have a hard copy of your tickets, include the confirmation numbers you received in an email when you purchased the tickets.)

    -Include your name

    -Daytime telephone number where you can be reached

    -Where and when the ticket was purchased

    -Purchaser’s name

    -Form of payment used 

    Explain your situation in the email and within a few days, a Cast Member will reach out to you. Disney will send you a new confirmation number. Just link that number to your My Disney Experience account and you will be able to make your Disney Park Pass Reservations for your March visit!

    Jacqueline, I hope this information is helpful. Feel free to come back to see us if you have any more planning questions! 

    Have a magical visit!

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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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