Bambi Topiary at Epcot International Flower & Garden Festival
  • On Feb 28, 2022
    Alexandra from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Please help! I accidentally purchased 4 day tickets for the WRONG DATES starting yesterday and meant to purchase for 3/19-24. I am desperate to make the change and cannot get through to anyone -- I have been trying since last night.

    Oh boy, Alexandra! Thanks for reaching out to the planDisney team. One of my favorite Disney movies is Inside Out; your situation reminds me of the emotions in Riley's head. I'm guessing your red Anger emotion may be the one dominating your thoughts right now. Let's bring some Joy back to your life!

    Normally, Guests can modify their ticket start dates through their My Disney Experience account; however, because the start date was earlier this week, it will not allow for it to be changed online. While no refunds are issued for expired theme park tickets, you can use the amount paid for your original unused tickets toward purchasing new ones. Unfortunately, the only available option is to contact Disney Travel Operations, and a Cast Member there will be able to assist you with changing the tickets; you can reach them at (407) 560-CHAT (2428), seven days a week. If that line is busy, try the Ticketing Team (407) 939-7679. As soon as you get your new tickets linked to your account, make sure to grab those Park Pass Reservations.

    I know this is not the magical answer you were hoping to hear, Alexandra. My suggestion is to call as soon as they open the phone lines at 7:00 AM Eastern Time. You will still probably incur a wait, but it will be much shorter. If evenings are a better time to call, they will answer calls until 11:00 PM EST. I spend many of my days on hold, so I press the speaker button, listen to the lovely Disney music, and go about my day while I wait. I'm sending some pixie dust your way!

    After all that work, you deserve something fun! I recommend researching the Outdoor Kitchens and snacking options at the EPCOT International Flower & Garden Festival because food always puts me in a good mood. Last year, I enjoyed the Avocado Toast from the Sunshine Griddle booth, and I'm glad to see it's returning! And getting the Frozen Desert Violet Lemonade at Pineapple Promenade should be a must-do on everyone's list!

    If there's anything else you need, Alexandra, please write me back. Good luck and have a magical vacation!

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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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