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  • On Sep 7, 2021
    David a from FL Asked

    Our plans were cancelled last year during the closure. How do we use the tickets we bought

    Welcome to planDisney, David! Thanks for stopping in with your planning question about the Walt Disney World Resort! I’m happy to help you figure out how to use those theme park tickets you purchased last year. 

    It takes a few steps, but you will absolutely be able to take advantage of your unused tickets. You should send an email to WDW Guest Services-Ticket Usage at ticket.usage@DisneyWorld.com including the following items:

    -Make sure to include a copy of the front and back of your tickets (if you don’t have a hard copy of your tickets, include the confirmation numbers you received in an email when you purchased the tickets.)

    -Include your name

    -Daytime telephone number where you can be reached

    -Where and when the ticket was purchased

    -Purchaser’s name

    -Form of payment used 

    Explain your situation in the email and within a few days, a Cast Member will reach out to you to send you a new confirmation number. Just link that number to your My Disney Experience account and just like magic, you can go ahead and assign those tickets to start planning your next magical visit!

    David, I hope this helps you get your theme park tickets back in action. If you have any other planning questions, feel free to come back to see us. It’s always our pleasure to help you with all the details of your next vacation! 

    Veronica 
thumbnail image for Veronica

Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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