Family on dock at Grand Floridian
  • On Oct 27, 2022
    Heather from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I am planning a trip for my family as well as another family. We have our mde accounts linked but we can only see each other, noone elses plans. we have the share plans option clicked. How can we fix this?

    Hi there, Heather! Welcome to planDisney. It sounds like Vanellope von Schweetz is causing some glitches with your My Disney Experience account. I'll try to be your Fix-It Felix!

    Adding people to your Family & Friends list in your My Disney Experience account allows you to make and share activities and reservations with others. The easiest way to do this is by sending an invitation to their email address. So far, it sounds like you've followed directions perfectly! What I'm guessing may be happening here is that the system is overwhelmed and is not recognizing the invitations for some members of each other's families. This can occur if you try to add several people simultaneously, especially if some are managed guests (this often happens with children who don't have their own accounts). 

    The easiest way to get everything straightened out is to speak to a Cast Member at the Internet Help Desk at (407) 939-4357. They are open daily from 7 AM to 11 PM EST. When you call, tell them that you need to finish connecting the entire family. They will need three points of reference for each My Disney Experience account; the email for their account, home address, phone number, resort reservation number, or birthdate-any combination will do!

    You'll be arriving at the perfect time to experience all the seasonal decor and events! Here's a planDisney tip: purchase Memory Maker in advance of your trip. Once you're all linked, you can share it between your two families. This is a great way to get some magical Christmas tree PhotoPass photos of your entire group!

    I hope this helps, Heather! See ya real soon!

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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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