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  • On Jul 12, 2024
    Larry from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I was in planning a cruise and went out to get updates for b-day's for the guest list. I had selected the rooms and was doing the guest info and now cannot find my info, was it all lost when I got out

    Hi Larry,

    Thanks for joining us here at planDisney with your question. We are always happy to meet new friends, though I wish we were meeting under better circumstances! 

    I know that technology glitches can be super frustrating. It's one of the reasons that I love stepping onto a beautiful Disney Cruise Line ship, quickly checking the Disney Cruise Line Navigator App for the fun events I want to check out, and then popping that phone right back in my pocket. Then I spend the entire vacation without thinking about a computer one time! It's the best. I can't wait for you to experience it soon.

    While I can't see your screen, I think it is likely that your booking process was "Timed out" when you stepped away to gather passenger information. I know that isn't what you would like to hear. If you do not see anything in the cart, located in the top right corner of the Disney Cruise Line website, you probably have the opportunity to select the perfect journey once again. 

    Once you have all of the details needed to reserve for all of the Guests in your party, pour a mug of your favorite comforting beverage, stretch those fingers, and begin again.

    The great news that you have likely made all of the tough choices; you know which exciting itinerary you would like to experience, the Stateroom you would love to make "Home" for a while, and have likely started imagining just how incredible it will be to enjoy the delicious food you will taste during rotational dining with the people you love the most. You might have even started singing the songs you expect to hear when you check out the included Broadway-caliber musicals. (Just me?) 

    Larry, if you have any other questions before you sail away, please don't hesitate to cruise right back to planDisney. We would love to help!

    Adventure is out there,

    Sally




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Meet the Panelist: Sally, Georgia

"To all who come to this happy place, welcome." I am the lucky wife to my brave Prince, a homeschool mom to two bold and brilliant daughters, and a wine educator. Joining the Disney Vacation Club meant that our family could travel to a "World of yesterday, tomorrow, and fantasy" as often as we could sneak away, so we do! I'm so glad you have joined us and would be thrilled to sprinkle a little Pixie Dust on your next unforgettable vacation! Learn More About Sally

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