Cinderella Castle Detail
  • On May 24, 2023
    Nikki from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I planned a trip with a hotel and a park ticket. The second person in my party is no longer able to come due to unforeseen circumstances. Is there anyway I can get a refund on his ticket?

    Greetings, Nikki, and welcome to planDisney! Just like Tiana sang, you're almost there! You'll be soaking up some sunshine and magic at Walt Disney World Resort before you can eat a Mickey beignet! I'm so disappointed your friend can't join you, but let's discuss some options.

    I spoke to a friendly Cast Member who said if you booked your trip as a Vacation Package and bundled your hotel and tickets, you could cancel your friend's ticket. Your resort reservation will remain the same, but you can call the Existing Tickets line to have the ticket removed. You should get a refund for the cost of the ticket minus a cancellation fee. 

    If you booked your Disney Resort Hotel and Theme Park Tickets separately, the tickets are non-refundable, but the value of an unused ticket will remain in your account. You could reassign the ticket to another guest or apply the cost of that ticket to a future ticket. If you need help, call that Existing Tickets line in this scenario, as well. 

    Finally, if you booked through a third-party travel agent, they could help you based on the specific vacation booking. In addition, travel agents sometimes include trip insurance for their clients, so that's something to check into. 

    Nikki, I'm sending a shower of pixie dust in hopes that your upcoming visit is still just as magical. If you're going solo, I know you'll have a blast. I've visited on my own, and the free, relaxed pace is surprisingly fun. Like that princess from New Orleans, you're getting closer and closer every day! And planDisney will be here to help with any other questions. 

    Magic awaits,
    Elaine
thumbnail image for Elaine

Meet the Panelist: Elaine, Florida

Bright Suns! I'm Elaine, a retired teacher dividing my time between my home state of Kentucky and the Sunshine State. I married my college sweetheart, and now that our only son is grown, we are exploring the empty-nest life. My family has been visiting Walt Disney World Resort for over 25 years, so if you have questions about adult-only visits, plant-based meals, thrill attractions, and Florida-resident perks, I'm here for you in full Force. Like Yoda would say, "Trips, we will plan!" Learn More About Elaine

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