Family planning a trip
  • On Mar 16, 2022
    Rod from OK Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have placed four orders for Magic Bands & received three confirmation emails. On the app, it shows three orders but the fourth order says my order has been placed & it won't let me reorder the bands. I have been on hold for over an hour.

    Hello, Rod! We invite you to be our guest and put our planDisney service to the test! Let's see if we can troubleshoot your MagicBand order.

    I completely understand your frustration. While it's not possible to cancel and reorder the MagicBands through your My Disney Experience account, the Internet Help Desk team may be able to do so at (407) 939-7765 or (407) 939-4357. They are available from 7:00 AM until 11:00 PM EST, seven days a week. I wish I could give you a more magical answer, but my suggestion would be to call first thing in the morning when the wait times are lower. I spoke to them about your case this morning, and I waited for about 30 minutes. 

    A few months ago, we had a somewhat similar situation when my oldest son's MagicBand didn't arrive on time for our trip. We were told it would be waiting at the front desk of our Walt Disney World Resort Hotel, but due to shipping delays, it, unfortunately, was not. The front desk manager directed us to the merchandise store off the hotel lobby, where my son picked out a new band, and then we received a credit on our account for the missing band. I know every circumstance is unique, and I can't guarantee they will always be handled the same way. However, if you can't get through to the Internet Help Desk, you can always try speaking to a Cast Member in person when you arrive. 

    Hopefully, Rod, you'll be receiving some magical mail soon with four bright and shiny new MagicBands! Please write back if we can be of any more help. Take care!

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Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

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