Hiya, Robert!
Thank you - or your family member - for your military service. We appreciate the sacrifices your family has made.
You cannot pick your tickets up at the front desk at
Shades of Green. You can, however, pick up tickets from the
Shades of Green Attraction Ticket Sales Office. When you get to the office, located inside the Shades of Green Resort, you'll sign in via the iPads, and then wait until your turn is called. The waiting area is pretty sweet, with comfortable chairs and televisions, and you can watch the monitors to see when you might be called. Oh, and
have your military ID ready upon entering the resort, Robert. You'll need it to access the resort itself, and you'll need it to purchase the tickets.
The office is open Monday - Sunday until 6 PM, Robert, so you will want to make sure you're there before they close. They have several different options available for
Walt Disney World tickets, including the
Armed Forces Salute tickets.
Once you have the tickets in hand, you're going to want to go to your
My Disney Experience app and link those tickets. As soon as you do that, book your
theme park reservations. It looks like your trip is coming up
SUPER quickly, and you'll need to get those reservations so you can head into the theme parks.
I hope this helps, Robert! If you need anything else, we'll be right here waiting.
Anna