Expedition Everest sisters; Animal Kingdom
  • On Feb 17, 2024
    Beth from SC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My photos from our rides aren’t showing up? How do we collect them?

    Welcome to planDisney, Beth! Say, "Cheese!" I just returned from Walt Disney World Resort, and looking through my photos is the best thing I've found to keep away the Disney blues. Let's look at some ways to retrieve those missing images so your magical memories will be complete.

    I understand the disappointment when you're looking forward to a particular attraction photo or Magic Shot, and it's not there. My family specializes in wacky ride poses, so I get it! We once brought small pillows and blankies and snuggled up like we were napping on Expedition Everest- Legend of the Forbidden Mountain. Even the Yeti would've chuckled at that one!

    I'm not sure when your missing pictures were snapped, but I've found that attraction photos and Magic Shots can sometimes take a day or two to show up in My Photos, so my first tip is to keep checking to see if they've magically appeared. 

    If you still don't see them, you can contact Disney PhotoPass Service to request they track any missing images. The more details you can share, the better your chances. There's even an option to upload a photo of the people who are in the missing picture! The Cast Members will do their best to find you pictures, but I can't promise they'll succeed. I'm crossing my fingers and flashbulbs, hoping you'll hear good news!

    Another suggestion would be to have all those details ready and call the Disney PhotoPass Guest Support Team for help.

    I've had a couple of pals go through this process, and they said it took a week or more to hear back, but in both cases, my friends' photos were located! That's the best kind of pixie dust.

    Beth, please stop by planDisney anytime. We love helping guests "focus" on having the best trips possible. Get ready for your close-up!

    Magic awaits,
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Meet the Panelist: Elaine, Florida

Bright Suns! I'm Elaine, a retired teacher dividing my time between my home state of Kentucky and the Sunshine State. I married my college sweetheart, and now that our only son is grown, we are exploring the empty-nest life. My family has been visiting Walt Disney World Resort for over 25 years, so if you have questions about adult-only visits, plant-based meals, thrill attractions, and Florida-resident perks, I'm here for you in full Force. Like Yoda would say, "Trips, we will plan!" Learn More About Elaine

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