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  • On Feb 11, 2022
    Johnna from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I retrieve/download photos from our recent trip when we bought Memory Maker package?

    Hi there Johnna! Thanks for stopping by planDisney!

    I hope you and your family had an amazing vacation at Walt Disney World Resort! Between the countless memories made and the PhotoPass pictures taken, you're sure to have a scrapbook full of stories when you feel like reminiscing.  Purchasing Memory Maker is the best way to get every member of your party in every photo, so no one feels left out, and I hope you all got to try out the Magic Shots!  I LOVE the new Super Zoom Magic Shot and cannot wait to try it on my next trip! 

    Since the PhotoPass Photographers are amazing at what they do, you probably have lots of photos to download now that you're home!  To do this, you'll start by signing into the Disney PhotoPass website, which is the same login as your My Disney Experience account. Once there, you'll be able to click "View Gallery" and select individual photos or download each and every one from your trip. Since there may be a lot, and the shots are professional quality, they may take a little time to download if you select all - but it will be worth it! You can even download specific pictures through the My Disney Experience mobile app if you want to save some, but not all, onto your phone.  

    Did you know you can even purchase personalized products with your PhotoPass pictures on them?  Need a gift for Grandma for Christmas?  Give her a personalized ornament with your family's picture on it! My favorite item is the phone case.  I feel like we spend so much time on our phones lately that this would be the place I see that perfect memory the most.  

    Most importantly, make sure you download your photos before they expire! Photos and videos will expire 45 days from the date they were taken, so don't wait to download those memories.  

    Enjoy reliving your wonderful vacation as you sift through your photos!
    Ashley M
thumbnail image for Ashley

Meet the Panelist: Ashley, Massachusetts

Hi All, I'm Ashley! From the very beginning Walt Disney World Resort has always been a part of my life. As a child I excitedly helped to plan family trips, as a young adult I planned our "happily ever after" right on Disney property, and now I'm lucky enough to plan magical vacations for my three incredible children. When we're not taking in the enchanting experiences of the parks, we're home in Massachusetts, probably planning our next trip! Learn More About Ashley

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