• On Jun 14, 2019
    Margaret from VA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    The photo that showed up on our app is not of us! Is there any way to find the correct photo?

    Welcome to the Disney Parks Moms Panel, Margaret! Thank you so much for bringing us your question! Do not worry, we have some information that will surely bring some relief. 

    Since you have noticed that one of your photos is missing and you have someone else's instead, you will try a few possible solutions to your problem first. Be sure to link all of the MagicBands or cards that you may have used at Disney PhotoPass locations—including your annual pass, park tickets, Memory Maker, and Disney PhotoPass cards. As you do these, continuously refresh the page as your pictures may pop up at any time.
    If you still don’t see your photo, you may use this link to formally report a missing photo online or you may contact the Disney PhotoPass Guest Support team by calling (407) 560-4300. You will speak to a super friendly Cast Member, who will do their very best to try and locate your photos. They might need some detailed information about the attraction or experience you did not get a photo for, so be sure to have that information handy, such as when you visited the attraction, what time it was, a description of the clothes you were wearing, etc. I've seen this happen more than once and the Disney PhotoPass Guest Support team has always been able to successfully locate the missing media so do not lose hope, Margaret!

    I hope this information has been helpful. Please come back with more questions anytime you need help with your Disney vacation. We love to help! 

    See you real soon, 
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Meet the Panelist: Desiree, Peru

Hi! I'm Desiree from Lima, Peru. My family will never ever tire of visiting the Most Magical Place on Earth, even if means traveling almost 3,000 miles to do so! My husband and I love to watch the fireworks with our kids, but the best magic happens when the grandparents come along and we all feel the same age in front of Cinderella Castle! I love giving tips about different types of resorts and traveling with multigenerational groups.
Learn More About Desiree

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